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Terms Conditions That Cover Your Account

These Terms & Conditions set out what you agree to when you open and use a ganduslot account — including how deposits via DANA, OVO, and GoPay are handled, how withdrawals are processed, and what happens if these rules are not followed.

Applies to all account holdersCovers DANA, OVO, GoPay wallet useSubject to local law eligibilityUpdated terms take effect on publicationJakarta and Surabaya access subject to regional rules

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What These Terms Actually Cover

ganduslot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on ganduslot, you confirm that you have read and accepted these Terms & Conditions in full. They apply to every action you take — browsing the lobby, placing a wager, requesting a withdrawal, or contacting support. If a section of these terms

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conflicts with applicable local law in Indonesia, the local law takes precedence and that section is read as modified accordingly. We may update these terms when our services change or when regulatory requirements shift. When an update goes live, the new version replaces the old one
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immediately. We will flag significant changes on the account dashboard so you are not caught off guard. Your continued use of the account after a change means you accept the revised terms. If you disagree with any update, the correct step is to stop using your
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account and reach out to our support team to close it properly. These terms cover all payment actions, including deposits made through DANA, OVO, and GoPay, and all withdrawal requests submitted via linked e-wallet or bank transfer. They do not override any rights you hold under
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Indonesian consumer protection law where those rights apply.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

How ganduslot Applies These Terms

We enforce these terms consistently across all accounts. When a rule is unclear, we apply the interpretation that aligns with the intent behind it, not the one that works against your account. Any formal dispute about how a term is applied can be raised through our support channels, and we will respond with a written explanation.

Account Security

Your account is protected by OTP verification on login and on every withdrawal request. We never process a payout without confirming your linked DANA, OVO, or GoPay wallet identity first.

Data Retention

We retain account records for as long as required under applicable Indonesian regulations. You may request a summary of your stored data by contacting support through the live chat or email path.

Requesting Changes

If you need to update your registered e-wallet — switching from OVO to GoPay, for example — submit the change request through account settings and complete the wallet re-verification step shown on screen.

Who to Contact

For any terms interpretation query, account suspension concern, or wallet rule clarification, use the live chat widget or the email channel. Both routes log your query and return a written response.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Our support team handles terms queries, account status questions, and wallet-linked issues directly in chat.

Email Support

Send a detailed message to our support address for written records of any terms dispute or account closure request. We reply to every message in the order received.

Account Help Centre

Your account settings page includes a terms section with the current version date and a link to submit a formal query about eligibility, wallet rules, or access restrictions.

Common Questions About These Terms

These are the questions we hear most often about how our Terms & Conditions work. Each answer reflects the actual rules in the current version of the terms.

They apply to every person who opens an account on ganduslot and uses any part of the lobby, including deposits and withdrawals via DANA, OVO, or GoPay, where access is permitted under local law.

When we update the terms, the new version goes live immediately and a notice appears on your account dashboard. Continuing to use your account after that point means you accept the revised version.

No. If you do not accept any part of the current Terms & Conditions, you should stop using your account and contact support to request account closure and any eligible balance withdrawal.

All e-wallet deposits are subject to the payment section of these terms. Each deposit must come from a wallet registered in your own name. Third-party wallet deposits are not accepted and may result in account review.

Contact our support team via live chat or email. We will provide a written summary of the data we hold on your account in line with the retention rules that apply under applicable Indonesian regulations.

Where any section conflicts with applicable local Indonesian law, local law applies. That section is read as modified to comply, and the rest of the terms remain in full effect without change.

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